Refund Questions
When can I request a refund?
Eligible refund requests are reviewed individually under our refund terms and applicable payment regulations.
How do I request a refund?
Request a refund by contacting support with your account email, order details, and reason for requesting it.
Are used subscriptions refundable?
Digital courses, mock tests, and subscriptions may be non-refundable after substantial access or use.
How are approved refunds paid?
Approved refunds are returned to your original payment method, subject to processing times.
Are AI scores official IELTS results?
AI feedback and estimated scores are educational tools, not official IELTS results or guaranteed outcomes.